The video quality is blurry or has artifacts. How can I fix it?

Enable 4K Upscaling and use high-definition, well-lit source footage. Low-resolution inputs can limit Remix quality.

Contact & Support - Vidoly AI

Q: Can I change my billing email or payment card?

Yes. Go to Account Settings > Billing and select Manage Payment to open the secure Stripe portal.

Q: Is my uploaded footage safe?

Yes. The page states that uploads are encrypted, used only for processing, and can be permanently deleted by the user.

Q: Can I get a refund if I'm not satisfied?

Used credits are generally non-refundable, but system-error cases can be reviewed for compensation or refund.

Q: What's the difference between Remix and Create?

Remix transforms existing footage, while Create generates videos from scratch using text or images. Both use the same unified credit pool.

Q: Does Vidoly support mobile devices?

Yes. The page states that Vidoly is mobile-optimized for browsers and also offers iOS and Android apps.

Contact & Support Hub

Have questions about our AI engine or billing? Our technical team is standing by to help you scale your video production.

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Email support

Average response time: under 2 hours

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Help center

Browse documentation and tutorials.

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Frequently Asked Questions

My generation is taking too long. Is it stuck?expand_more

A 10s video usually takes 45-60s. If the bar doesn't move for 5 mins, it might be due to a server peak. Please refresh; credits won't be re-charged, and your task will finish in the background. Check "My Assets" later.

Why does the Remix result look different from my prompt?expand_more

Remix prioritizes the original video structure. If the result is off, try increasing the "Influence Scale" or simplifying your prompt. You can also use our "Prompt Enhancer" to optimize the input automatically.

Can I change my billing email or payment card?expand_more

Yes. Go to "Account Settings > Billing" and click "Manage Payment". You will be redirected to a secure Stripe portal to update your email, add new cards, or download past invoices.

The video quality is blurry or has artifacts. How to fix?expand_more

Ensure the "4K Upscaling" option is enabled. If your source video resolution is too low (below 720p), the Remix quality may be limited. We recommend uploading high-definition, well-lit footage for best results.

Is my uploaded footage safe?expand_more

Yes. We use end-to-end encryption. Your source videos are used only for processing and will never be used for public training or shared with third parties. You can permanently delete your assets at any time.

Can I get a refund if I'm not satisfied?expand_more

Due to the immediate consumption of AI compute resources, used credits are generally non-refundable. However, if a system error caused a failure, please contact support for credit compensation or refund review.

What's the difference between "Remix" and "Create"?expand_more

Remix focuses on transforming existing footage (e.g., real-life to anime), while Create generates videos from scratch via text or images. Both share your unified credit pool.

Does Vidoly support mobile devices?expand_more

Vidoly is fully mobile-optimized for browsers. Our iOS and Android apps are also available. Log in with the same account to sync credits and assets across all devices.